99bee Privacy Policy — Your Information Is Completely Safe With Us

1 Introduction & Definitions

This Privacy Policy ("Policy") explains how 99bee (99bee.app) outlines how your personal data is collected, used, stored, and protected. By using our platform, you agree to this Privacy Policy.

Definitions of key terms used in this policy: "Personal Data" refers to any information that can be used to identify you, directly or indirectly. "Processing" refers to the collection, recording, organization, storage, adaptation, retrieval, or use of information.

2 What data we collect

99bee collects different types of data in different situations. The table below provides full details:

We only collect data that is necessary to provide our services. Avoiding unnecessary or excessive data collection is a core principle of 99bee's Privacy Policy.

3 How Your Information Is Used

Collected information is used for the following purposes:

• Account management: To complete registration, login, and identity verification processes.
• Financial transactions: To process deposits, withdrawals, and bonus payments.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Support Services: To resolve your issues and maintain communication.
• Legal obligations: To comply with directives from regulatory authorities.
• Service Improvement: Anonymous usage analytics to improve the platform experience.
• Responsible Gaming: To detect unusual gaming patterns and provide assistance to members.

4 How Long Your Data Is Retained

99bee retains your data only for as long as necessary. Retention periods vary depending on the type of data and applicable legal requirements:

• Account information: For the duration of active account use and up to 5 years after closure (for legal compliance).
• Transaction Records: A minimum of 5 years, in accordance with Bangladesh Bank guidelines.
• KYC documents: Deleted as soon as possible after verification, with a maximum retention period of 3 years where required by regulation.
• Logs & Session Data: Up to 90 days.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period expires, data is securely deleted or anonymized. Our data deletion process follows international standards (ISO 27001).

5 Sharing Information with Third Parties

99bee does not ordinarily share your data with third parties. However, there are limited circumstances in which sharing may be necessary:

• Payment Provider: Only the financial information necessary to process Mobile Banking, Nagad, or bank transactions.
• Game Provider: Anonymous session ID for game management (not personal information).
• Legal authorities: Upon lawful order from a Bangladeshi court or regulatory authority.
• Fraud Prevention: To regulatory authorities for the prevention of money laundering and fraud.

Outside of the cases listed above, your data will never be sold, rented, or distributed in any way — that is 99bee's promise.

6 Cookies & Tracking Technologies

99bee's website and app use cookies and similar technologies. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Used to maintain login sessions and ensure platform security. The platform cannot function properly without these.
• Functional Cookies: To remember your language preferences and other settings.
• Analytics Cookies: Anonymous usage statistics to improve platform performance.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit access to certain features on the platform.

7 Your Rights

Under 99bee's Privacy Policy, you have the following rights:

• Right to Access Your Data: The right to know what data we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under specific circumstances.
• Right to Restrict Processing: The right to restrict the use of your data in certain circumstances.
• Right to Data Portability: The right to receive your data in a machine-readable format.
• Right to object: The right to object to the processing of certain information.

To exercise any of these rights, please contact our support team. We will respond within 30 days. Where legal obligations require us to retain certain data, we will explain the reason.

8 Children's Privacy

99bee's services are intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that personal data has been collected from a minor, that information will be deleted immediately and the associated account will be closed. Parents or legal guardians who suspect their child's data has been collected should contact us without delay.

9 Security Measures

99bee applies industry-standard security measures to protect your data. The following technical and organizational safeguards are in place as part of our Privacy Policy:

• SSL/TLS Encryption: All data transfers on the website and app are encrypted with 256-bit SSL.
• Two-Factor Verification: OTP-based two-factor authentication for account login.
• Firewall Protection: An advanced web application firewall protects against cyber attacks.
• Regular Audits: Regular penetration testing conducted by third-party security experts.
• Staff training: Regular staff training and awareness programs on data protection.
• Access controls: Only authorized personnel are permitted to access specific data.

However, no data transmission over the internet is entirely risk-free. While we take every measure to ensure maximum security, we cannot guarantee absolute protection. If you suspect any security issue, please contact us immediately.

10 Privacy Policy Updates

99bee reserves the right to update or amend this Privacy Policy at any time. Changes take effect as soon as they are published on this page. The "Last Updated" date at the top of the page will always reflect when the most recent change was made.

For significant changes, we will notify you via SMS or email to your registered mobile number. Continued use of the platform after such changes will be considered your acceptance of the updated policy.

We recommend checking this page regularly to stay up to date with our latest Privacy Policy.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our Data Protection team. We are always here to help.

When contacting us, please include your registered mobile number and account ID so we can assist you as quickly as possible.