Frequently Asked Questions

99bee FAQ — answers to all your questions

From login and deposits to bonuses, withdrawals, and games — find clear answers to the most frequently asked questions, all in one place. If you don't see what you're looking for, our support team is always here to help.

Register Log In
Total Questions 30+
Category 6
Support 24/7 Bangla
Average Resolution Time < 5 minutes
Active members 50,000+
Support section

What would you like Help Need?

The most common questions about 99bee are grouped into six categories below.

Account & Login

Find answers here to all questions about registration, login, password reset, account verification, and security.

Deposits & Payments

Everything about depositing via Mobile Banking, Nagad, and Rocket — including methods, limits, and troubleshooting — is covered here.

Withdrawal

Learn about withdrawal rules, processing times, maximum limits, and reasons for delays.

Bonuses & Offers

Everything you need to know about the Welcome Bonus, daily cashback, referral rewards, and bonus terms and conditions.

Games & Platform

All technical questions related to casino, slots, live games, fish games, and Sports Betting.

App & Downloads

Android App All questions about downloading, installation, updates, and logging in or making payments through the app.

All FAQs

99bee FAQ Full list

Answers to more than 30 questions, organized by category, are available below. Click any question to reveal the answer.

99bee One of Bangladesh's most popular online gaming platforms. Thousands of players enjoy casino games, slots, Live Casino, Fish Game, and Sports Betting here every day. Both new and returning users often have questions along the way.

This 99bee FAQ On this page, we've compiled all the common questions in one place — from opening an account to making withdrawals, and from bonuses to downloading the app. Our goal is to make your gaming experience as smooth and enjoyable as possible.

If you can't find your answer here, please reach out to our 24/7 Bangla Support Our team is always ready to help. To reach support, log in and click the chat button.

Tips: Click a question title to expand the answer, and click it again to collapse it. Multiple questions cannot be kept open at the same time.
Account & Login

Register Go to the page and enter your mobile number or email address, set a strong password, and tick the age verification checkbox. Your account will be ready in just 2-3 minutes. Registration is completely free and instant.
  • An active Bangladeshi mobile number or email address is required
  • You must be at least 18 years old
  • Each person may only register one account.
Register Now →

Only the details provided at registration Mobile Number or Email and Password You can log in with your credentials. If two-factor authentication (2FA) is enabled, you'll also need to enter the OTP sent to your mobile.

On the login page "Forgot your password?" link. A reset code will be sent to your registered mobile number or email. Use that code to set a new password. The whole process takes under 2 minutes.

After five consecutive incorrect password attempts, your account will be temporarily locked. Wait 15 minutes and try again. If the issue persists, contact our 24/7 support team — they'll get it sorted quickly.

Yes, you can use the same account across multiple devices. For your security, always log out after using an unfamiliar device and make sure 2FA is enabled.
Deposits & Payments

After logging in Deposit Go to the page and choose Mobile Banking, Nagad, or Rocket, enter the amount, and follow the instructions. In most cases, funds are credited Within 5 minutes is credited to the account.
  • Minimum deposit: BDT 500
  • Maximum single deposit: BDT 50,000
  • No hidden charges

Funds typically arrive within 5 minutes. If they haven't arrived after 15 minutes, contact support with your payment transaction ID and a screenshot. Keep your Mobile Banking/Nagad "Send Money" receipt for reference.
Make sure you used the correct 99bee payment number when making your deposit.

99bee 99bee does not charge any deposit fees. However, your mobile banking provider (Mobile Banking/Nagad/Rocket) may apply their own transaction charges.

There's no limit on how many deposits you can make per day. However, the minimum amount per deposit is BDT 500 and the maximum single deposit is BDT 50,000. Contact support for details on daily total limits.
Withdrawal

Log in and go to Account Settings to Withdrawal option. Select your preferred payment method (Mobile Banking / Nagad / Rocket), enter the amount, and provide your mobile banking number. After submitting the request, it typically 5–15 minutes Funds are sent within this timeframe.

  • Minimum withdrawal: BDT 500
  • Maximum single withdrawal: BDT 1,00,000
  • Daily Maximum: BDT 3,00,000
Special limits may apply for high-value users.

Processing is usually completed within 15 minutes. If it takes longer, the following reasons may apply:
  • If KYC verification has not been completed
  • If the bonus wagering requirements are not met
  • If the mobile banking server is busy
In such cases, contact the support team with your transaction ID.

Yes, but each bonus has its own specific Wagering Requirements Wagering requirements must be met. For example, if the bonus wagering is 30x and you received a BDT 1,000 bonus, you'll need to place BDT 30,000 in bets before withdrawing. Terms can be found in the bonus section.
Bonuses & Offers

On your first deposit 100% Welcome Bonus That means if you deposit BDT 1,000, you'll receive an additional BDT 1,000 bonus and start playing with BDT 2,000 in total. See the terms and conditions page for full wagering requirements.

Your daily login bonus is credited to your account automatically each day you log in. Log in for 7 consecutive days to earn extra rewards. Bonus amounts may vary daily and are updated on the promotions page.

Share your unique referral link with friends. When a friend registers through that link and makes their first deposit, both of you will receive a bonus. You can find your referral link in Account Settings.

Yes, most bonuses have an expiry period. Typically, once a bonus is received, 7-day Wagering requirements must be completed within the validity period. Any unused bonus is automatically cancelled once it expires. The expiry date is stated in each bonus's details.
Games & Platform

99bee offers games across five main categories:
  • Casino: Baccarat, Roulette, Blackjack, Poker
  • Slots: 500+ slot games
  • Live Casino: Real-time games with live dealers
  • Fish Game: Action-packed fishing games
  • Sports Bet: Cricket, football, tennis, and 30+ more sports

Yes. All games at 99bee are certified by internationally recognized RNG (Random Number Generator) Using this technology ensures every result is completely random and not predetermined. Live Casino games are run via live streaming.

Start by refreshing your browser and clearing the cache. If the problem continues:
  • Check your internet connection (at least 4G is required).
  • If you're using the app, update it to the latest version.
  • If you're using a VPN, turn it off and try again
  • Try a different browser or device.

99bee Sports Betting covers 30+ sports. The most popular choices for Bangladeshi players are Cricket (IPL, BPL, World Cup) and Football (Premier League, La Liga, World Cup). Live in-play betting is also available.
App & Downloads

Download the 99bee app directly from our Download Page Available for Android devices — download the APK file directly. Even if it's not on the Play Store, you can still install it manually.
Before installing, you'll need to enable "Unknown Sources" in your phone's settings.

Follow these steps:
  • Settings > Security > Enable "Unknown Sources"
  • Uninstall the old version and install the new one
  • Make sure your phone has enough storage space (at least 100 MB)
  • Re-download the APK file — the previous download may have been incomplete.

The 99bee app is currently only available on Android Available on mobile devices. iOS users can access 99bee.app through a mobile browser (Chrome/Safari) for a nearly identical experience.

When a new update is available, you'll see a notification when you open the app. You can update directly from there, or Download Page Download and install the latest APK from the site. No need to uninstall the old version — just install on top of it.

Yes, the app gives you access to everything available on the website — games, deposits, withdrawals, bonuses, and support. On top of that, the app also includes Push Notifications and biometric login — features not available on the website.

Still have questions?

If you can't find the answer to your question in the FAQ above, please contact our 24-hour Bangla support team Ready to help. After logging in, click the Live Chat button — you'll usually get a response within 2 minutes. 99bee is committed to resolving your issues quickly and effectively.

Live Chat Register
Browse by Category
Casino Games Slots Live Casino Fish Game Sports Bet Deposit
Quick Info
Minimum deposit BDT 500
Minimum withdrawal BDT 500
Welcome Bonus 100%
Payment Methods Mobile Banking / Nagad
Withdrawal Time 5–15 minutes
Support language English
Minimum Age 18+
App Download

Download the Android app and enjoy 99bee anytime, anywhere.

Download
Security Information
256-bit SSL Encryption All your data and transactions are kept secure.
2FA Enabled enables an extra layer of security for your account.
Only 18 years of age or older Years old and above are eligible to play.
Useful Links
About Us Terms and Conditions Privacy Policy Responsible Gaming
Get Started Now

Got everything figured out? Time to play!

Register on 99bee, claim a 100% bonus on your first deposit, and dive into a world of 500+ games.

Free Registration App Download
SSL Secured 24/7 Support 100% Welcome Bonus 18+ only
বাংলা